Our office accepts payment by cash, check, or credit card. Payment is expected at the time of the visit, unless advance arrangements have been made with our business office.

After Hours Care
In a true emergency, please call 911 and ask to have your child taken to Upstate Medical Center's pediatric emergency room. The doctor at the emergency room can contact us after his evaluation.

Our office uses an answering service after 4:30 pm Monday through Friday, and most of Saturday and Sunday. If you call regarding your sick child, please leave your name, your child's name and age, the problem you are calling about, and a phone number where you can be reached, and a physician will call you back. Our answering service will page the physician on call for urgent problems. If you do not receive a call after one hour, please call again and check that the information was taken correctly. Also, please disconnect your caller ID, as all physicians in our group have an unlisted phone number and our calls will be blocked. After 10 PM, nurses at Health Connections at Upstate Medical Center will return your call.

Weekends and Holidays
Effective April 5th, 2008, the following Pediatricians will be providing coverage for our office on alternating WEEKENDS AND HOLIDAYS. If you have a concern about your child on weekends or holidays, you should call our office first (471-4196) the answering service will direct you to whoever is on call that day.

New Patients
If you would like to bring your child or children to our office, please call Nicki or Robin at 471-6115 to make sure we participate with your insurance. We prefer to have all medical records from previous doctors to review before the first appointment is made. The immunization record is especially important.